“What am I being charged for your service when brokering a pre-owned vehicle?”
We do not disclose our broker fee because in the past we have had problems with customers becoming confused whether the final price included our broker fee or not. So to avoid the confusion, we don’t disclose the broker fee and the customer always knows it is included in the final cost.
“How do I know I’m getting a fair price?”
We encourage to you shop around so you know what a fair price is, this only strengthens our position. As a rule of thumb, if you were to find the same vehicle at a dealer and you were to engage in lengthy negotiations with them, our price will be at least $1,000.00 less than the negotiated price, in many cases the savings are greater. We find that our prices normally beat even the private party sector. So in those cases you get the protection of buying from a licensed dealer and still get the bargain one would expect buying from the private sector. What you will find is what our customers normally find; our vehicles are not only less money, but are in better condition with lower miles.
“How do I know I’m getting a good vehicle?”
If the vehicle is in stock or if it is at a local auction a client can view and drive the vehicle before we purchase it. We welcome you to take any vehicle from stock to a mechanic of your choice to verify what we already know about the car. If the vehicle is at the auction we encourage you to purchase the frame and mechanical inspection after we purchase it. We don’t deal in sub-standard vehicles unless someone specifically asks for that. We are in the habit of purchasing only high quality, well taken care of vehicles. If the vehicle is purchased outside the area, one has to rely solely on our recommendation. We see to it that you are getting a car of the caliber we normally deal in. However, we again recommend you purchase the frame and mechanical inspections.
“What happens if the vehicle I purchase isn’t as represented?”
That has never happened to us before, however if it did, you certainly wouldn’t be expected to take delivery of the vehicle.
“Where do the auction vehicles come from?”
Auction vehicles come from several sources. The most common being from banks such as Toyota or Lexus Financial Services, Honda Financial, GMAC, Ford Motor Credit and so on. These vehicles are lease returns or in some cases an individual couldn’t meet his obligations with the bank and had to return it. Banks sell their vehicles only at auctions. Other sources may be from dealers who are liquidating their inventory. Dealers are required by their financial institutions to only keep vehicles in inventory for 30-60 days. So as a result, dealers liquidate perfectly good vehicles at the auction. Finally, there are individuals whose full time job is finding vehicles and selling them at auction for a modest profit. What ever the case, the auction, in our opinion is the safest place to buy a vehicle.
“Do you take trade-ins?”
We certainly do and you will find we will give you more than a dealer will offer you.
“Why are your vehicles so inexpensive?”
Overhead! Our overhead is extremely low. Our overhead to sell a vehicle on average is $400.00. That is what our cost is to sell a vehicle. Normal new car dealers have an overhead or cost of approximately of $1,800.00 to $2,500.00 per car. It doesn’t take a rocket scientist to see why our prices are so much less. We have no middle men such as hired buyers to purchase our inventory, no managers, no crew chiefs and no salesmen. You are dealing directly with the owner who handles the process from start to finish.
“Do we offer extended service contracts?”
Yes we do, and we have been using the same company for 8 years and have been extremely satisfied with their coverage and service.
“What is the cost of an extended service contract?”
The price varies depending on the vehicle you purchase. Extended service policy pricing is set according to the reliability of a vehicle. It also varies on how much coverage you elect to have, how long you want coverage for, and what you choose for your deductible.